I built a business around accessibility — and when I hit a barrier on a website, I still don't report it. I'm tired. I'm one of the 92% who just leave. Here's what silent churn looks like from both sides, and why your analytics will never warn you.

Nearly 7,000 people answered a viral poll about captions — and 91% use them at least sometimes. Most don't have hearing loss. Here's what the subtitle effect reveals about every accessibility feature that doesn't have a toggle, and why your audience will never tell you when they leave.